laky97 Privacy Policy — Your Data, Your Rights

01Introduction

This Privacy Policy describes how laky97 ("the Platform", "we", "us") collects, uses, stores and protects the personal information of players who register and use the laky97 website and gaming services. This policy applies to all users who access the platform from Pakistan or anywhere else.

By creating a laky97 account, making a deposit or otherwise using any part of our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please do not use the platform.

This policy should be read alongside our Terms and Conditions, which contain additional information about your rights and obligations as a laky97 player.

02What Personal Data We Collect

laky97 collects personal data in the following categories. We only collect what is necessary for the specific purposes described in this policy:

We do not collect sensitive personal data such as biometric data, religious beliefs, or medical information. Identity document scans (e.g., CNIC copies) are requested only when identity verification is required and are handled with strict access controls.

03How We Use Your Data

laky97 uses your personal data for the following purposes:

• Account management: Creating and maintaining your laky97 account, verifying your identity and age, and managing login access.
• Payment processing: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods. Transaction records are maintained for financial reconciliation and fraud prevention.
• Platform security: Detecting and preventing fraud, money laundering, duplicate account creation and other prohibited activity as outlined in our Terms and Conditions.
• Customer support: Responding to queries, resolving disputes and providing assistance with account, deposit or game-related issues.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gaming behaviour, and facilitating the use of self-exclusion and deposit limit tools.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with the platform and improve the gaming experience.
• Communications: Sending transactional messages such as deposit confirmations, withdrawal updates and security alerts. Promotional communications are only sent where you have opted in.

04Legal Basis for Processing

laky97 processes personal data on the following legal grounds:

• Contractual necessity: Processing your identity, contact and financial data is necessary to provide the gaming services you have registered for, process your PKR transactions and maintain your account.
• Legitimate interests: Technical and usage data is processed on the basis of our legitimate interest in operating a secure platform, preventing fraud and improving the user experience. This processing does not override your fundamental privacy rights.
• Consent: Where we send you promotional communications or use optional cookies, we do so only on the basis of your prior consent. You can withdraw consent at any time.
• Legal obligation: Where we are required to verify identities, retain transaction records or report suspicious activity, processing is carried out to comply with applicable legal obligations.

05Who We Share Your Data With

laky97 does not sell, rent or trade your personal data. We share data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and other payment service providers receive the minimum data necessary to process your PKR transactions securely.
• Identity verification providers: Third-party identity verification services may receive your name, date of birth and CNIC information strictly for the purpose of confirming your identity and age.
• Fraud prevention services: Data may be shared with fraud detection and anti-money laundering service partners as part of our security obligations.
• Game software providers: Technical session identifiers may be passed to game providers to facilitate gameplay. These providers do not receive your personal contact or payment details.
• Legal authorities: If required by law or in response to a valid legal request from authorities, laky97 may disclose personal data as legally obligated.

All third-party partners who receive personal data are bound by data processing agreements that require them to protect your information and use it only for the specified purpose.

06Cookies and Tracking

laky97 uses cookies and similar technologies to operate the platform correctly and understand how it is used. The types of cookies we use include:

• Essential cookies: Required for the platform to function — including session management, login authentication and security tokens. These cannot be disabled without breaking core functionality.
• Analytics cookies: Used to collect anonymised data on how players navigate the platform — which sections are visited, session lengths and general traffic patterns. This helps us identify areas for improvement.
• Preference cookies: Store your language and display preferences so the platform behaves consistently across sessions.

laky97 does not use third-party advertising cookies or cross-site tracking technologies that follow you across other websites.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform.

07How Long We Keep Your Data

laky97 retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable legal obligations. General retention periods are:

• Account data: Retained for the duration of your active account plus a minimum period after account closure to meet financial record-keeping obligations.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years for financial compliance purposes.
• Support communications: Chat and email records are typically retained for two years after the last interaction.
• Technical logs: IP addresses and session logs are retained for up to twelve months for security and fraud investigation purposes.
• Identity documents: CNIC copies and verification documents are deleted once verification is confirmed and are not retained indefinitely.

When personal data is no longer required and there is no legal obligation to keep it, it is securely deleted or anonymised.

08How We Protect Your Data

laky97 takes technical and organisational security seriously. Measures in place include:

• Encrypted data transmission using TLS/HTTPS across all platform connections.
• Payment credentials and sensitive financial data are not stored in plain text — payment references are tokenised by the respective payment provider.
• Access to personal data within laky97's systems is restricted to staff who genuinely need it to perform their role, and is governed by internal access controls.
• Account security features including password hashing and login session management reduce the risk of unauthorised account access.
• Regular internal reviews of data handling practices and security protocols.

While we take every reasonable measure to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your laky97 account credentials — especially your password — confidential. If you suspect your account has been accessed without your permission, contact support immediately and change your password.

09Your Data Rights

As a laky97 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team using the details in Section 12.

We will respond to all valid data rights requests within a reasonable timeframe. In some cases — particularly where legal obligations require retention — we may not be able to delete all data immediately, and we will explain the reason clearly.

10Minors and Under-18 Protection

laky97 is strictly an adult platform. The collection of personal data from anyone under the age of 18 is not permitted under any circumstances. We do not knowingly collect, store or process personal data belonging to minors.

If you are a parent or guardian and believe that a minor has registered on laky97 or provided personal data to the platform, please contact our support team immediately. The account will be closed, any deposited funds returned and all associated personal data deleted as promptly as possible.

11Changes to This Privacy Policy

laky97 may update this Privacy Policy periodically to reflect changes in how we operate the platform, handle data or respond to applicable legal developments. When we make material changes, the "Last Updated" date at the top of this page will be revised.

We recommend checking this page from time to time, particularly if you are an active account holder. Continued use of the platform after a policy update is published constitutes your acknowledgement of the revised policy. If the changes significantly affect your rights, we will make reasonable efforts to notify active users via their registered contact details.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or need to report a privacy concern, please get in touch with the laky97 support team:

• Email: [email protected] (plain text — not a clickable link)
• Support page: Visit our FAQ for guidance on common queries and how to reach the support team.

We aim to respond to all privacy-related queries within five business days. For complex data access or erasure requests, please allow up to thirty days for a full response.